Gaya APA

Tjipto, F. (1997). Prinsip - Prinsip Total Quality Service . Yogyakarta: Andi Yogyakarta.

Gaya MLA

Tjipto, Fandy. "Prinsip - Prinsip Total Quality Service". Yogyakarta: Andi Yogyakarta, 1997. Teksbook.